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Flow analytics

When we buil the flow, we can set resolution types for the nodes. Node resolution types:

  • None
  • Resolved - when the user's query is resolved
  • Agent fallback - when the user's query is going to contact support

All these resolution types are stored in Analytics.

How to open Analytics?​

On the flow builder page, we have a dropdown with tools. Here, we need to select Analytics from the dropdown list.

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Note

In the upper right corner you can change the version of the node.

This is what the Analytics page looks like:

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On the top we have 3 tabs: