📄️ How to create a chatbot
Creating a Chat Bot flow is straightforward: just utilize the "Copilot Chat" template that appears when you initiate the flow creation process. Furthermore, you can rename the flow upon its creation.
📄️ How to manage chatbot nodes
Managing chatbot flow nodes is no different from managing regular flow nodes, with a primary focus on using 'User Input' and 'Decision' nodes in chatbot flows.
📄️ How to change chatbot texts
To modify the text within a chatbot, you should examine the request's URL. If the request URL is of the form 'https://chat.kodif.io/api/v1/{}/message,' it signifies that this request is responsible for sending and displaying text within the chatbot. Within the request's body, you will find a text value nested within the Content Object, and this is the value you should update.
📄️ How to add/edit chatbot bubbles
Let's add a "Was this helpful?" question and bubbles (quick replies) with Yes/No responses into our chatbot.
📄️ How to add chatbot custom replies
What is Custom Replies?
📄️ How to do agent handoff in the chatbot
What is agent handoff?
📄️ Chatbot Data Source
What is Data Source?
📄️ Chatbot settings
How to find chatbot settings?
📄️ Chatbot analytics
How find chatbot analytics?