📄️ Flow analytics
When we buil the flow, we can set resolution types for the nodes.
📄️ 1. General
On this tab, we have analytics for resolution-type cases, refunded amounts, and the CSAT score.
📄️ 2. CSAT
On the CSAT tab, you can check analytics only for CSAT. Here you need to select dates and time zones, and the result will be shown in the node where we have the CSAT rating.
📄️ 3. Logs
On the Logs tab, we can check information for session logs.